Welcome to Operative Intelligence

Unlock The Reality Of Your Customers' Needs With AI Powered Insights.

Operative Intelligence (OI) works with your Genesys cloud transcripts to deliver actionable insights in days.

To use OI you will need to ensure you have call recording and transcription enabled on the queues you wish to have analyzed, and ideally you’ll have at least 90 days worth of interaction data.

Firstly, our expert team of humans will perform analysis to create a trained data set of call types based on a root cause analysis. This process usually takes around ten business days. This data set will be used to train a custom ML model for your organization which allows us to then provide insight at scale (for up to 100% of your interactions) and in real time.

This install wizard will walk you through setting up your OI account, your best contact information, providing OI with the required access to your data, letting us know how we should handle your data and who will need access to the insights initially.

If you have any questions or require support throughout this process, please contact us at support@operativeintelligence.com.

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Data Storage

Please select a region that OI should store your organization’s data in.

Please note: Before storage, OI redacts any personally identifiable information from interaction transcripts including: names, dates of birth, addresses, phone numbers, email addresses and numeric identifiers (e.g. account, policy or customer reference numbers).

Different industries, regions and countries have varying data protection and privacy laws. It's essential to store data in a region that complies with the legal requirements applicable to your data.

Key contact information

Please provide us with the details of the key contact person from your organization. This person will be the initial user of our platform and will have the permission to invite other users. We may need to get in touch if we have any questions about your data or contact center set up.

Name

Email address

If you have any questions or require support throughout this process, please contact us at onboarding@operativeintelligence.com

These are the steps that will be automatically performed for you!

1. Create Role

2. Create Groups

3. Create instances

4. Create OAuth Client

Please click the button to start the installation.

Operative Intelligence was successfully installed! 🚀

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